What would you like to search for?

Social Policies

© WWF Madagascar

COMPLAINT MANAGEMENT AND RESOLUTION

In accordance with its environmental and social safeguards policies and framework, World Wildlife Fund (WWF) has established a mechanism to receive and respond to concerns raised by stakeholders, including local communities, who may be affected by the implementation of its activities or by any inappropriate actions of its employees. If you are interested in WWF's work, your input is important to help us learn and continually improve the ways we work to positively impact nature and people.

BROCHURE COMPLAINTS RESOLUTION

We want to do what is right

At WWF people are at the heart of what we do. Upholding respect for, and ensuring the safety and rights of employees, partners and the communities we work in, is core to our organisation. Any breach of that should be reported without fear of reprisal and every person we work with should feel empowered to safely do so.

Submitting your concerns

Please select one of the options below and proceed through the following questions to take the next step in submitting your report. After having sent your message you will receive an ID and a password on the screen. Save these in a secure manner. You can choose to remain anonymous throughout this dialogue.

We aim to acknowledge receipt of your message within 24 hours and will provide an update within 10 calendar days.

WWF’s Network Social Safeguards and Policies

  1. Internal WWF issues - Including but not limited to fraud, corruption, discrimination, data breaches, workplace conduct and health & safety concerns
  2. Community issues - Including but not limited to grievances surrounding WWF projects. Find information about WWF's Environmental & Social Safeguards Framework at wwf.panda.org
  3. Human Rights issues - Any serious allegations of abuses committed by WWF employees or partners

A confidential service for you

This secure reporting system is here for you to confidentially submit an incident or cause for concern. You can be a staff member, someone working with WWF or someone in the community.

You can be anonymous (depending on legalities in your country) if you do not wish to disclose your name, although your name could be crucial in being able to take appropriate action. You do not need to provide proof of your suspicions, but all messages must be made in good faith.

Follow Up
TO SEE UPDATES ON YOUR CASE

 

WWF Madagascar follows four social principles in order to ensure a significant lasting impact

1 2 3 4

 

1) FOR A CONSERVATION OF NATURE WITH RESPECT FOR HUMAN RIGHTS...

© WWF MWIOPO/Marlies Volckaert

2) ...WHERE MEN AND WOMEN ENJOY EQUAL RIGHTS...

© Louise Jasper

WWF promises to:

Ensure that its policies, programs and activities contribute to gender equality.

Promote gender equity in decision-making processes within the community and in the management of natural resources.

Encourage efforts to increase knowledge and commitment to equality.

Strengthen an organizational culture and a framework that promotes gender parity with employment conditions and service-delivery policies that are sensitive to gender equity.

 

3) ...RECOGNIZING THE RIGHTS OF LOCAL COMMUNITIES...

© WWF Madagascar

WWF promises to:

Confer with local communities when designing and implementing development intiatives in their traditional territories.

Respect priorities and strategies determined by local citizens and authorities regarding the use of their territories and their resources.

Respect and value local customs.

 

4) ...TO COMBAT POVERTY EFFECTIVELY.

© Lauren Terrigeol

WWF promises to:

Promote the sustainable management of natural resources by promoting the needs of local communities.

Evaluate the potential undesirable impacts of WWF's work on poverty and identify opportunities to reduce them.

Promote solutions to problems related to poverty and environmental issues by involving relevant partners and stakeholders.

Avoid unfair consumption habits and promote policies that contribute to fair distribution of the planet’s natural resources.